Public Notices & Public Service Announcements
JCP&L Expands Suite of Industry-Leading Customer Communication Tools with Launch of New Outage Information on Website – Introduces new MyTown municipal web pages, outage map enhancements, and personalized outage information
Morristown, N.J. – With the launch of the new MyTown feature, Jersey Central
Power & Light (JCP&L) now provides the state's most comprehensive municipal web
pages for outage and infrastructure information. In addition, the company has made other website enhancements that provide more detailed local information about power outages, including estimated restoration times.
"The MyTown web pages join our portfolio of industry-leading communication
tools – all introduced in the wake of Hurricane Sandy – that are designed to help JCP&L
customers access the important information they need during a power outage," said James Fakult, president of JCP&L. By clicking the "MyTown" link on the JCP&L 24/7 Power Center outage maps page, customers, local officials and media can view a summary of current outages affecting their town, as well as a snapshot of each community's electric infrastructure. The MyTown pages can also be accessed at www.firstenergycorp.com/mytown. Information on the MyTown pages is updated approximately every 15 minutes.
The company has also enhanced its 24/7 Power Center outage maps, available on
computers and mobile devices at www.firstenergycorp.com/outages. Customers may now
view individual outages, with best-available estimated restoration times, as well as the
cause of the service disruption when available. Customers can also toggle to the
conventional shaded map to see an overview of any power outages across the service
Finally, JCP&L has provided a new, web-based option for customers to receive a
status update of a reported outage. When customers log in to their accounts on JCP&L's
website, they can now view the estimated restoration time and the cause of a reported
outage, or learn of other outage activity in their area.
In addition to these web-based tools, the company launched several new services
for customers earlier this year:
- Email and Text Message Alerts: Customers can now subscribe to receive alert
notifications via email or text message on topics including restoration updates, severe weather warnings, notifications of planned power outages, or billing information. Customers can log in to www.jcp-l.comto update their alert preferences.
- Text messaging: Customers can send a text message to 544487 (LIGHTS) to report a
power outage, request an update on restoration efforts, and make other inquiries about their electric accounts. To get started with this service, text "REG" to 544487.
- Smartphone apps and mobile website: JCP&L offers free smartphone apps for
Apple® iPhone® and Android™ devices. In addition, the company's industry-leading
mobile website is available by visiting www.jcp-l.comfrom a smartphone. The apps
and mobile site make it easy for customers to report outages and manage their accounts while they are on the go.
More information on all of the company's technology tools can be found online at
JCP&L has also updated its website to emphasize information on storm
preparation, safety, and the company's restoration process. In the event of a significant
storm, the company will continue to provide a dedicated storm information page with
specific information about the event. In addition, customers can follow JCP&L on Twitter
@JCP_L and on Facebook at www.facebook.com/JCPandL. JCP&L recently added
customer service and storm support personnel to its social media team. JCP&L serves 1.1 million New Jersey customers in the counties of Burlington, Essex, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union and Warren. Follow JCP&L on Twitter @JCP_L, on Facebook at www.facebook.com/JCPandL, or online at www.jcp-l.com. "Apple" and "iPhone" are registered trademarks of Apple Inc.