Attention Sussex Rural Electric Cooperative Customers:
If you need to report an outage, please contact 1(877) 504-6463.
Calling this number gets the information to SREC.
You can also text an outage.
To do so, you first need to have your cell phone number in their database. The instructions found on the SREC website will give you all the details.
How do you determine if an outage should be reported? If you lose power, check and make sure that your circuit breakers have not tripped. If everything is fine with your circuit breakers, call right away.
Do you have a personal or family emergency that requires assistance from a civil agency? In Sussex County, contact the Office of Emergency Management which is part of the Sheriff's Office. Call: (973) 579-0380.
Storm and Emergency Preparedness
Each storm season has different requirements. For example, winter storms mean you should have plenty of warm clothes on hand while summer storms mean you should make sure you have extra water to combat thirst from hot, humid weather. That said, you can do some things in advance of any storm that will help you make it through until power is restored.
- Have a flashlight and battery operated radio handy. Be sure to lay in a stock of extra batteries.
- Have a hardwired phone (one without a power pack) or a fully charged cell phone for emergency calls.
- Have a list of important numbers: family, doctor, friends. Keep it with your storm kit.
- Stockpile water and a small supply of non-perishable food.
- Check any emergency generator for proper operation.
- Make sure you know how to exit your garage if it has a powered opener. Most have a red handle to pull that releases the mechanism so you can raise the door by hand. Check it in advance.
- Make sure you have an adequate supply of medications. If the medications require an electrically operated device to administer them, be sure you have a backup power supply or a mechanical alternative.
- During an extended outage, you might want dry ice for your refrigerator and freezer to help preserve your food. A good local source is the Ice Factory. You can call them at (973) 770-1396 or visit them online for complete details. Another good source is AirGas in Hamburg. You can reach them at (973) 827-1127.
- There are other steps you can take but these basic ones will see you through most situations. You might also want to add St. Clare's Hospital 973.702.2714 and the Red Cross 973.579.1600 to your emergency phone list.
Don't Forget Your Pets or Livestock
Man's best friend needs care in an extended outage too. If you have a family pet, an exotic pet or livestock you need to be prepared to secure their safety and comfort as well as your own.
Customers who are without power are encouraged to call 1-888-LIGHTSS (1-888-544-4877) to report their outage or click the “Report Outage” link on www.firstenergycorp.com. In the event of severe weather, customers should immediately report downed wires to their utility or their local police or fire department. Customers should never go near a downed power line, even if they think it is no longer carrying electricity. Extra caution should be used in areas where downed lines are tangled in trees or other debris. Motorists are cautioned to treat intersections with inoperable traffic signals as four-way stops. FirstEnergy customers also can subscribe to email and text message alert notifications to receive billing reminders, weather alerts in advance of major storms, and updates on scheduled or extended power outages. Customers can also use two-way text messaging to report outages, request updates on restoration efforts, and make other inquiries about their electric accounts.