Public Notices & Public Service Announcements

JCP&L Expands Suite of Industry-Leading Customer Communication Tools with Launch of New Outage Information on Website – Introduces new MyTown municipal web pages, outage map enhancements, and personalized outage information

Morristown, N.J. – With the launch of the new MyTown feature, Jersey Central
Power & Light (JCP&L) now provides the state's most comprehensive municipal web
pages for outage and infrastructure information. In addition, the company has made other website enhancements that provide more detailed local information about power outages, including estimated restoration times.

"The MyTown web pages join our portfolio of industry-leading communication
tools – all introduced in the wake of Hurricane Sandy – that are designed to help JCP&L
customers access the important information they need during a power outage," said James Fakult, president of JCP&L. By clicking the "MyTown" link on the JCP&L 24/7 Power Center outage maps page, customers, local officials and media can view a summary of current outages affecting their town, as well as a snapshot of each community's electric infrastructure. The MyTown pages can also be accessed at Information on the MyTown pages is updated approximately every 15 minutes.

The company has also enhanced its 24/7 Power Center outage maps, available on
computers and mobile devices at Customers may now
view individual outages, with best-available estimated restoration times, as well as the
cause of the service disruption when available. Customers can also toggle to the
conventional shaded map to see an overview of any power outages across the service

Finally, JCP&L has provided a new, web-based option for customers to receive a
status update of a reported outage. When customers log in to their accounts on JCP&L's
website, they can now view the estimated restoration time and the cause of a reported
outage, or learn of other outage activity in their area.

In addition to these web-based tools, the company launched several new services
for customers earlier this year:

More information on all of the company's technology tools can be found online at

JCP&L has also updated its website to emphasize information on storm preparation, safety, and the company's restoration process. In the event of a significant storm, the company will continue to provide a dedicated storm information page with specific information about the event. In addition, customers can follow JCP&L on Twitter
@JCP_L and on Facebook at JCP&L recently added
customer service and storm support personnel to its social media team. JCP&L serves 1.1 million New Jersey customers in the counties of Burlington, Essex, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union and Warren. Follow JCP&L on Twitter @JCP_L, on Facebook at, or online at "Apple" and "iPhone" are registered trademarks of Apple Inc.